Shipping policy

Thank you for shopping with Marked by Liza ✨

Processing Time
All items are custom-made and personalized to order. Please allow 3–10 business days for processing before shipment, depending on the product and order volume.

Shipping Times
Shipping times vary based on the shipping method selected at checkout and the customer’s location. Once your order has shipped, you will receive tracking information by email.

Custom & Personalized Orders
Because each item is made specifically for you, production will begin after all customization details are confirmed.

Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. Marked by Liza is not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Delays
While we do our best to ensure timely delivery, Marked by Liza is not responsible for delays caused by shipping carriers, weather conditions, holidays, or other circumstances outside our control.

Lost or Damaged Packages
If your package arrives damaged, please contact us within 3 days of delivery with photos of the packaging and item so we can assist you.

Questions
If you have any questions regarding shipping or your order, feel free to contact us anytime 💖