Terms of service

Welcome to Marked by Liza. By placing an order with our shop, you agree to the following terms and conditions.

Custom Orders
All products are made to order and customized based on the information provided by the customer. Please review all personalization details carefully before submitting your order.

Design Approval
Customers are responsible for approving mockups, spelling, sizing, colors, logos, and design details before production begins. Marked by Liza is not responsible for customer-approved errors.

Processing Times
Processing times may vary depending on product type, order volume, and customization requirements. Estimated turnaround times are provided as a guide and may be subject to change.

Returns & Refunds
Due to the personalized nature of our products, returns, exchanges, and refunds are not accepted once production has started. If an item arrives damaged or there is an error on our part, please contact us within 3 days of delivery with photos so we can assist you.

Customer Content
By submitting logos, photos, or custom artwork, you confirm that you have the rights or permission to use the content provided for customization.

Colors & Engraving Results
Actual colors, engraving shades, and finished products may vary slightly due to screen settings, material variations, and lighting.

Shipping
Marked by Liza is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information entered by the customer.

Contact
For questions regarding your order, please contact us directly. We are happy to help and want every customer to have a positive experience ✨